*As of the Android app update on September 16th this error should be fixed. Please check your app version and ensure it's version 1.1.0 or above, otherwise please update the app and you should no longer see this error.
Occasionally we've seen an error on the Android app that looks something like this:
We believe this occurs because the app is loading a connection page too quickly, before the sensor has fully connected to the phone. We are in the process of fixing this error and will release an update as soon as it's fixed.
In the meantime, you can simply add the sensor using a web browser instead. Please log into the web app here: https://app.mendelsensors.com/users/sign_in
Click on the "+Add Sensor" button on the top right hand side of the screen and follow the on screen instructions. We have not received any reports of issues or delays with the web app, and once the sensor is connected you'll see it in the normal Android app.
If you need further assistance please send an email to email@example.com